The present Agreement is concluded between Gleec Pay and the Client.
Object of the Agreement: The purpose of this Agreement is to establish the terms and conditions governing the relationship between the Client and Gleec Pay when the Client registers in the System, opens an Account with Gleec Pay, and utilizes other services provided by Gleec Pay. These provisions apply to the Client upon their acknowledgment of the terms of this Agreement and their commencement of using the respective services. In addition to this Agreement, the relationship between Gleec Pay and the Client concerning the provision of Services is also governed by applicable legal acts, agreements concluded with the Client, and other protocols, rules, and principles of reasonableness, justice, and fairness.
Significance of the Agreement: This Agreement is a document of considerable importance and should be carefully reviewed by the Client before deciding to register in the System, open an Account with Gleec Pay, and use other services provided by Gleec Pay.
Licensing and Supervision: Gleec Pay Ltd., a company licensed by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), operates as a licensed e-money institution. Gleec Pay Ltd. is authorized to conduct activities related to the issuance of e-money and the provision of payment services on a global scale. The company is regulated and supervised by FINTRAC under the Money Services Business (MSB) registry, adhering to the Electronic Money Regulations (M21262615).
Data Management and Intellectual Property: The management of personal data and intellectual property is the responsibility of Gleec Limited, a distinct entity from Gleec Pay Ltd., with its principal place of business located at Office 1602, Dubai Trade Center, Dubai. Gleec Limited oversees the collection, processing, and protection of personal data in accordance with relevant data protection regulations. Furthermore, Gleec Limited holds the rights and responsibilities pertaining to the intellectual property associated with the services provided by Gleec Pay.
Contact Information: For any inquiries, you can contact us at info@gleecpay.com.
Definitions of the Agreement:
Personal Data – any information related to the natural (private) person whose identity is known or can be directly or indirectly determined by using a personal code (ID number) and one or more physical, physiological, psychological, economic, cultural, or social features specific to the individual.
Business Day – a day when Gleec Pay provides its services, set by Gleec Pay, usually any day other than a Saturday or a Sunday or a public holiday in Canada.
Electronic Money – the Client’s money charged or transferred to and held in a Gleec Pay Account, designated for Payment Transactions via the System.
Pricing – prices for Gleec Pay services and transactions confirmed in accordance with the established regulations.
Client – a legal person who has concluded the Agreement on services.
Fee – a fee charged by Gleec Pay for a Payment Transaction and/or related services.
Payment Service – services, during the provision of which conditions to deposit to and withdraw cash from the payment account are created, as well as all transactions related to the management of the payment account; payment transactions, including transfer of money held on the payment account opened in the institution of the payment service provider of the User of payment services, or in another payment institution; payment transactions when money is given to the User of payment services under a credit line: payment transactions using a payment card or a similar instrument and/or credit transfers, including periodic transfers; issuance and/or acceptance of payment instruments; money remittances; payment initiation services; account information services.
Service – the service of issuance and redemption of electronic money and other services provided by Gleec Pay.
Profile – the result of registration in the computer system, during which personal data of the registered person is saved, a login name is created, and their rights in the system are defined.
Acceptable Language –This General Service Agreement is concluded with You in English language that will be the main communication language between the parties (unless otherwise provided).
Supplement – an agreement between Gleec Pay and the Client on the provision and use of separate services provided by Gleec Pay. A supplement can be identified as an agreement, rules, declaration, plan, or in any other way. A supplement is an integral part of the present Agreement.
KYC - shall mean procedures taken by Us to verify the identity of the Client, understand the nature of Client’s activity and assess money laundering and terrorist financing risks associated with the Client.
System – a software solution on the company web pages, developed and used for the provision of Gleec Pay services.
Agreement – the agreement between the Client and Gleec Pay, which includes the present General Services Agreement.
Party – Gleec Pay or the Client.
Unique Identifier – a combination of letters, numbers, or symbols which Gleec Pay, as a provider of payment services, provides to the User of payments services, and which is used to identify the User of payment services participating in the Payment Transaction, and/or the account of the User used in the Payment Transaction.
2. Application and Subject of the Agreement
The Agreement applies to all Clients, regardless of what kind of Gleec Pay’s Services the Client uses, including one-time e-money and payment services, as well as Services provided according to the specific service deal or any other Gleec Pay’s E-money and Payment Services used by the Client.
The Agreement, together with all annexes, amendments, supplements and references to the Website or other websites, is an integral and inseparable part of each Agreement concluded between Gleec Pay and the Client regarding the provision of a particular service and applies to the Client from the moment of its conclusion.
If there are contradictions or inconsistencies between the specific service agreement (Supplements) and this Agreement, then the terms of the specific service agreement (Supplements) shall apply, unless differently specified therein.
Gleec Pay hereby undertakes to issue, keep and redeem E-money, provide the Payment Services specified on the Website, and provide other Services to the Client.
Under this Agreement, Gleec Pay undertakes to open the Account for the Client, accept the funds from the Client, issue the appropriate amount of E-money and credit them to the Account opened by the Client, execute the Client’s instructions for the transfer and redemption of E-money and other payment transactions, to enable the Client to manage the Account and execute other operations conducted by Gleec Pay, and the Client undertakes to pay to Gleec Pay for the provided Services and performed operations.
Gleec Pay shall be entitled, at its discretion and without the Client’s consent, to authorise third parties for the provision of the Services.
Gleec Pay partners may, at any time, place separate requirements and/or guidance for specific Services or use of the Services and You undertake to comply with such instructions.
Terms and instructions of Gleec Pay partners (including further amendments) are mandatory for the Client and it shall be obliged to comply with them the entire Agreement period. Gleec Pay and Gleec Pay partners may oblige the Client to refrain from any actions that are not consonant with the terms and instructions, while the Client shall fulfil such obligations without any reservations.
Terms and conditions of Gleec Pay partners are publicly available on websites of such partners, thus, the Client shall follow the content and amendments of such rules. Gleec Pay shall introduce Gleec Pay partners’ terms and requirements to the Client, if necessary.
3. Registration in the System
To start using Gleec Pay services, the Client has to register in the System. Gleec Pay has the right to refuse to register the new Client without indicating the reasons, however, Gleec Pay assures that the refusal to register will always be based on important reasons which Gleec Pay does not have to or does not have the right to reveal.
When registering in the System, first of all, a Profile for the Client’s Representative is created. The Profile is personal, thus each representative of the Client who has the rights to manage the Profile shall register in the System, create their Profile, and perform the Client identification procedure required by the System.
The Account for the Client can be opened by the Client’s Representative. By registering the Client in the System, the Client's Representative confirms that they are duly elected or appointed to represent the Client, also that the legal entity represented by them is properly established and operates lawfully. The Client’s Representative must provide the documents specified in the System to be duly verified under the procedures laid down in the System. The Client's Representative opening the account has the right to grant the rights to manage the Account to other authorised persons of the Client after they register in the System and create their own personal Profiles.
The Agreement comes into force after the Client’s Representative has registered the Client in the System, learned the terms and provisions of the present Agreement, and electronically expressed their consent to comply with them. The Agreement is valid for an unlimited period.
By registering in the System, the Client confirms that they agree to the terms of the Agreement and undertakes to observe them.
The Client confirms that they have provided the correct data when registering in the System and, if there is a need to change or add data, the Client will submit correct data only. The Client shall bear any losses that may occur due to the submission of invalid data.
In order for Gleec Pay to start or continue the provision of Services, the Client and/or the Client’s Representative shall confirm the Profile, the provision of a new Service or a part of a Service, and perform the client identification procedure under the circumstances and procedures set out in the Agreement or the System. The client classification procedure, confirmation of the Profile, and provision of new Services are performed in order to ensure the protection of the interests of the Client and Gleec Pay.
Gleec Pay has the right to demand data and/or documents that would help Gleec Pay identify the Client and/or receive significant information necessary for the proper provision of Gleec Pay Services to the Client. Specific data and/or documents to be submitted shall be indicated in the message to the Client about the necessity to perform client identification or other verification procedures.
For the purpose of performing client identification, Gleec Pay has the right to demand the Client to perform the following actions:
provide originals of the documents required by Gleec Pay and/or their copies and/or copies of documents approved by a notary or another person authorised by the state;
Gleec Pay, in performing the obligation to identify the beneficiary, has the right to require the Client to submit a valid list of participants of their legal entity. When submitting this list, the Client must confirm that it is relevant and accurate and that the listed persons control the shares of the legal person in their own name and not in the name of third parties. If the shares of the legal person are controlled in the name of third persons, the Client must indicate these circumstances in addition, also defining the third parties who are actually managing the shares). Gleec Pay has the right to refuse to provide services if it turns out that it is not possible to identify the beneficiaries of the legal entity (e.g. if the recipients of the legal entity are bearer shareholders).
Terms, locations, procedures, and prices of the Client identification procedure are specified here.
In separate cases, when performing duties established by the legislation or if it is required due to the type of the document (e.g., the original of the document has to be provided), Gleec Pay has the right to demand from the Client to perform the Client identification procedure by a specific method indicated by Gleec Pay (e.g. at the Client Service branch).
The Parties agree that the Client can confirm (sign) documents (e.g. agreements, consents, etc.) by electronic means (including, but not limited to, signing with a stylus pen on the screen).
Gleec Pay has the right to demand additional information and/or documents related to the Client or transactions executed by them and has the right to suspend a transaction of the Client until the Client provides additional information and/or documents related to the suspended transaction. Gleec Pay also has the right to request the Client to fill in and periodically update the Client's questionnaire. If the Client does not provide additional information and/or documents within a reasonable time period set by Gleec Pay, Gleec Pay has the right to suspend the provision of all or a part of the Services to the Client. Gleec Pay has the right to demand copies of the documents certified by a notary and/or translated into at least one of the Acceptable Languages. All documents and information are prepared and provided at the expense of the Client.
The Client shall receive a notification about the confirmation of the Profile, provision of a new Service, or renewed provision of a suspended Service via the email address that was specified by the Client’s Representative during registration in the System or via SMS message if only a mobile telephone number was provided during registration.
4. E-MONEY
The Client may deposit funds into the Account, withdraw funds from the Account, hold funds in the Account, transfer, accept and perform other operations which Gleec Pay
allows execution with the Account.
All funds kept in Your Account are E-money that is issued by Gleec Pay
When You make a deposit and/or receive funds in the Account, Gleec Pay
will issue E-money and credit them to the Account at the nominal value of the funds deposited and/or accepted (after paying Gleec Pay Fees, if applicable).
Funds kept in Your Account are not a deposit or other repayable funds and Gleec Pay
shall not pay any interest and shall not provide any other benefits associated with the period E-money are stored.
You can top up Your Account by a) receiving transfers from a bank or other payment service provider accounts supported by the Gleec Pay System; b) receiving transfers from other Gleec Pay clients.
Gleec Pay keeps the right to require that the first top-up to Your Account would be from Your bank account.
You should carefully follow the instructions for top-up provided in the Gleec Pay System. Gleec Pay shall not be responsible for any failure to follow provided instructions and losses related to it.
The funds in the Account are the property of the Client, except for the Fees, losses and other similar amounts payable to Gleec Pay, as provided by this Agreement and other agreements between Gleec Pay and the Client or the legal acts.
The Client is entitled to redeem E-money from the Account at any time, except in cases where the Account and/or the provision of Gleec Pay Services to the Client are blocked or otherwise restricted in accordance with this Agreement or other agreements between Gleec Pay and the Client or the legal acts. When redeeming E-money from the Account, the amount of E-money withdrawn by the Client (after deduction of Gleec Pay fees, if applicable) is redeemed by Gleec Pay at nominal value and transferred to the bank or other type of account specified by the Client or transferred by other methods supported by Gleec Pay. During the term of the Agreement, the Client may redeem all or part of the E-money from the Account. Upon termination of the Agreement, the Client may only redeem all E-money from the Account.
Fees for using the Account, including fees for the issuance and redemption of E-money, are indicated on the Website.
The fee for the redemption of E-money only applies in the following cases: 1) the Client requests to redeem E-money before the expiry of the term of the Agreement; 2) the Client terminates the Agreement before the expiry date specified in the Agreement; 3) the Client requests to redeem the E-money more than one year after the expiration of the term of the Agreement
5. PAYMENTS AND CURRENCY EXCHANGE
Payments
You can use funds in Your Account to perform any transfers supported by Gleec Pay: a) to other Gleec Pay System client; b) to other bank or payment service provider account.
You can make a transfer to other Gleec Pay System client by entering details of the recipient requested in the transaction form: name, e-mail address or account number (the ‘Unique Identifier’), amount and currency You wish to transfer, payment purpose and other information requested by the Gleec Pay System.
In order to make the transfer to other bank or payment service provider account, You shall enter recipient’s and his/her account details requested in the transaction form (the ‘Unique Identifier’), amount and currency You wish to transfer, payment purpose or payment code, information if the receiver is a natural or legal person and other information requested by the Gleec Pay System.
Gleec Pay will credit the funds to the Account and debit the Account according to the Unique Identifier specified in the payment order received by Gleec Pay. If, in addition to the Unique Identifier, the payment order contains additional information, Gleec Pay is only responsible for the execution of the transaction in accordance with the Unique Identifier specified in the payment order. Gleec Pay has the right not to check whether the Unique Identifier is in compliance with the Account holder’s name and/or surname. If Gleec Pay carries out such an inspection and identifies the apparent mismatch between the Unique Identifier and the Account holder’s name and/or surname submitted to Gleec Pay, Gleec Pay shall be entitled to refrain from executing such transaction.
You will be informed about Fees applied to the transaction (if any) and usual time it takes to perform the transaction before confirming it. You can also find all applicable Fees on the Website.
It is Your responsibility to make sure that the details in the transaction form are entered correctly. Any error may result in an unsuccessful or delayed transfer. We shall not be liable for any losses you incur from entering an incorrect Unique Identifier. If You specify not only the Unique Identifier but also provide additional information, Gleec Pay shall only be responsible for the execution of the transaction in accordance with the Unique Identifier specified by You.
In order to submit the payment order, You need to confirm the details which have been entered into transaction form according to the procedures set in the Gleec Pay System.
Gleec Pay has the right to determine the mandatory information to be submitted to Gleec Pay in order for the payment order to be properly executed. Your payment order shall comply with the requirements established by Gleec Pay, the agreements concluded between You and Gleec Pay and the legal requirements for the submission of the payment order and/or its content. Your payment order shall be worded clearly, unambiguously, executable, and it shall clearly express Your will. Gleec Pay is not liable for any errors, inconsistencies, repetitions and/or contradictions contained in Your payment order, including, but not limited to, the accuracy of Your details.
We will execute payment orders submitted by You using electronic channels within the terms indicated in the Agreement and/or the legal acts, provided: a) Your payment orders meet the conditions of the Agreement, the requirements of legal acts and other requirements established by Gleec Pay; b) Your Account has sufficient funds for the execution of the submitted payment order and the Fee for the execution of the payment order according to the Fees approved by Gleec Pay; c) the funds in Your Account are not seized and there is no other restriction on the management of funds in the Account; d) Your payment orders are not subject to any restrictions stipulated by other legal acts or agreements concluded between You and Gleec Pay; e) You do not exceed the transaction limit imposed by Gleec Pay.
The request to perform the transaction shall be deemed to be received at the time You provide your confirmation except for the cases when confirmation is received on a day which is not a Business Day or is received after working hours of a particular system used to make a transaction (i. e. SEPA, etc.). In this case, We have the right to treat the request to perform the transaction as having been received on the next Business Day.
Additionally, depending on the agreement between the Parties, execution of Your payment order may be started on a specific day or at the end of a certain period or on the day when You submit funds to Gleec Pay.
We reserve the right to refuse to perform any transaction directly or indirectly associated with any restricted country or recipient/payer. We also reserve the right to refuse to execute any transaction and to start the inspection if We have any suspicions that the transaction may violate or violates this Agreement, any other agreements between You and Gleec Pay, and/or legal acts, or there are suspicions that the payment order was not submitted by You or Your legal representative, illegal funds may be used for the execution of the transaction, if there are insufficient data or other deficiencies in the payment order, as well as in the failure of interbank and/or other financial systems, there are other unusual market conditions, important technical or other reasons, or the risk associated with the execution of the transaction is too high and unacceptable to Us.
If the currency of the recipient's account is different from the currency of the funds You are transferring, the transaction may not be performed, or the currency exchange rates / additional Fees might be applied. It is your responsibility to make sure that the recipient’s account supports the currency You are transferring. We shall not be liable for any losses You incur from not making sure of the currencies supported by the recipient’s account.
You agree with the fact that Gleec Pay when executing Your transaction, transfers the data related to You, Your personal and other data, the transaction to third parties related to the execution of the transaction.
You may revoke the request to perform the transaction before the time the transaction is being performed. You may perform it directly in the Gleec Pay System. Later You should contact our customer support for the possibility to revoke the transaction.
Once Your transaction has been completed, You will be able to view the completed transaction details on Your Account statement.
Gleec Pay has the right to debit the funds incorrectly credited to the Client’s Account. If the Account does not have enough funds to debit the incorrectly credited funds, the Client undertakes, without any reservation, to return to Gleec Pay the funds credited incorrectly within 3 (three) business days from the day Gleec Pay’s request is received.
The Client (the payer) has a right to receive back from Gleec Pay the full amount of an authorized and already executed payment transaction initiated by the payee or via the payee, provided the following conditions are met: 1) the exact amount of the payment transaction was not indicated in when authorizing the payment transaction; 2) the amount of the payment transaction exceeds the amount which the Client (the payer) could have reasonably expected, taking into account his previous expenses, the terms of this Agreement and other circumstances, except for the circumstances related to the currency exchange, when the currency exchange rate was used in the course of the payment transaction, for which the Client (the payer) has agreed with Gleec Pay following the procedure established by this Agreement and/or legal acts. At the request of Gleec Pay, the Client (the payer) must provide information on the conditions specified in this clause.
The Client (the payer) has no right to receive back the number of payment transactions initiated by the payee or via the payee, if the Client (the payer) has given Gleec Pay consent to execute the payment transaction and Gleec Pay has provided the Client (the payer), in a manner agreed upon, the information about the future payment transaction or provided the conditions for access to it at least four weeks before the scheduled payment transaction is completed.
The Client (the payer) has the right to ask Gleec Pay to return the amount of the authorized payment transaction initiated by the payee or via the payee, within eight weeks from the day the funds were debited from the Account.
Gleec Pay, upon receipt of an application for refund of the payment transaction, shall refund the full amount within ten working days or indicate the reasons for which it refuses to refund it, and if the Client (the payer) is a consumer, Gleec Pay shall specify the procedure for appeal of such refusal.
When the payment transaction is initiated by the payee or via the payee, the Client (the payer) cannot cancel the payment transaction after the payment transaction has been sent or the Client (the payer) has given the consent to execute the payment transaction. Gleec Pay is not responsible for the fact that the payee submits the payment order without complying with the terms established in the agreement with the Client (the payer).
If the amount specified in the payment order is refunded due to reasons beyond the control of Gleec Pay, the amount to be refunded shall be credited to the Client’s Account. Fees paid by the Client for the execution of the payment order are not returned to the Client, and the Fees and expenses of Gleec Pay related to the refund of money may be debited from the Client’s Account.
Gleec Pay is entitled to:
Refuse to execute Your payment order if there is a suspicion that the order was submitted by a person unauthorized by You or documents submitted to Gleec Pay are forged and require additional documents and/or information to be submitted;
If the funds have been incorrectly credited to the Account or incorrectly deducted from the Account, or other mistakes in transactions with the Account have been noticed, to correct these errors without Your additional consent;
In the enforcement of a court decision or in other cases provided by applicable law, withdraw funds from the Account without Your consent;
To suspend the deduction and payment of funds from the Account until You cover all of Your debts to Gleec Pay or in accordance with other cases provided by applicable law;
Do not accept or execute Your instructions to execute transactions in the Account, if the funds in the Account are arrested or Your right to manage the funds in the Account is otherwise restricted.
6. THE CLIENT UNDERTAKES
To comply with the obligations and requirements of the Agreement and the legal acts.
To ensure that the Account (-s) will only be used and accessed by the Client or his lawful representatives.
To ensure that the payment orders, notices or other actions submitted to Gleec Pay using the electronic communication means are properly authorized.
To ensure the security of the Personalized Safety Features and payment instruments provided by Gleec Pay, to take actions to protect the individual security features of the Personalized Safety Features and payment instruments. If the Client suspects that the Personalized Safety Features or the payment instrument is or can be used without authorization, the Client has lost it, it has been seized by other person, or the Client cannot manage it for other reasons, the Client shall immediately, and not later than within one working day, inform Gleec Pay about it.
To provide Gleec Pay with the right to record communication between Gleec Pay and the Client using telephone or other communication means, when the Client requests to block the provision of the Services or to cancel this blocking. Communication records are considered evidence in possible disputes.
Immediately, but not later than within three working days, to inform Gleec Pay if the Client’s address, account numbers, mobile telephone number or other information and contact details change. If the Client fails to comply with this requirement, the Client cannot make any claims and objections that the actions of Gleec Pay carried out using the latest known details of the Client, do not conform to the Agreement or that he has not received any communications sent using those contact details.
At its own expense, upon request of Gleec Pay, to submit all documents and information required by Gleec Pay within the deadline specified by Gleec Pay. The Client undertakes to submit the documents in the form and language as requested by Gleec Pay. If the Client violates the obligations stipulated in this clause, Gleec Pay has the right to demand that the Client compensates for losses caused by the violation (including, but not limited to, the costs for the translation, delivery, and approval of the documents).
To guarantee and to ensure that any documents and information submitted by the Client to Gleec Pay are correct, accurate, and complete.
To actively participate in any investigation related to the Client’s Account, activity or payment transactions, to cooperate in providing Gleec Pay with all information and documents requested by Gleec Pay.
To prevent any other unauthorized persons and persons unknown to Gleec Pay from using the Account and/or Services on behalf of the Client.
When opening, processing, and closing the Account, to submit the required documents to Gleec Pay, confirming the right of the Client or the Client’s representative to manage the Client’s Account and the funds therein.
To pay to Gleec Pay Fees for the Services rendered and transactions executed by Gleec Pay, which Gleec Pay has the right to deduct from the Account on the day the operation is executed. If, on the day of the transaction, the Account does not have sufficient funds to deduct Gleec Pay Fee, the Client agrees that the Fee for the executed transaction or rendered Services will be deducted on any other day when the balance of the Client’s Account is sufficient (if Gleec Pay agrees to execute the transaction or render the Services without initial payment of relevant Fees).
To ensure that the Account has sufficient funds to execute payment orders and to pay for the Services rendered and payments executed. If the Account does not have sufficient funds for the payment for the Services rendered and transactions executed, the Client agrees, and Gleec Pay is entitled to deduct this Fee from other Accounts of the Client at Gleec Pay.
To immediately notify Gleec Pay of incorrectly credited or debited funds, as well as other mistaken transactions of the Account. In the event of insufficient funds to debit the amounts incorrectly credited to the Account, the Client unconditionally undertakes within 3 (three) business days from the day of reception the request from Gleec Pay to return the incorrectly credited funds to Gleec Pay.
To ensure that the use of the Account does not violate the requirements of the agreements concluded between Gleec Pay and the Client and the legal acts, as well as that the funds contained in the Account are not used for illicit purposes or would result from illegal activity.
To use the Account in accordance with the terms and conditions of its use, ensure the security and confidentiality of the Account and login data, and take active steps to prevent Account and its login data from being used by unauthorized third parties.
Upon becoming aware of the unauthorized use of the Account and/or access to the Account or its login data, as well as the evidence or suspicions that such information has become known to third parties, the Client shall immediately, but not later than within 1 (one) business day, notify Gleec Pay or the entity designated by it.
7. COMMUNICATION AND NOTIFICATIONS ABOUT CHANGES OF THE AGREEMENT
The Agreement is concluded and all communications between the Parties are sent in English or French, unless the Parties agree on another language acceptable to them or the Website indicates that another language is acceptable to Gleec Pay. All notices (including information on payment transactions) to the Client are sent by Gleec Pay to the Client by email, submitted to the Account, uploaded on the Website or provided by other electronic channels (unless otherwise provided). Information about the Account and payment transactions shall be provided to the Client on a regular basis, at least once a month. The Client is also able to access the information relevant to him when logged in to the Website and the Account.
If You wish to receive documents printed on paper additional Fees might be applied.
You shall provide Us Your valid e-mail address and telephone number and confirm it. You agree that the email address and telephone number You provided will be used for communication with Gleec Pay and that You will check it regularly. You shall inform Gleec Pay on any changes of Your contact details as it might be used to identify You.
You can contact our customer support by email, live chat and other means of communication specified in Our Website.
You have the right to receive information on the terms and conditions of this Agreement and payment services in writing or by e-mail; You can also find the terms of this Agreement and the provision of payment services on the Website at any time.
You have the right to get familiar with the current version of the Agreement, amendments to the Agreement and related information on the Website.
You can submit Your notices to Gleec Pay by email or via the Website, or You may also contact Gleec Pay by telephone or other means specified on the Website. Gleec Pay has the right to request You to send a message, information or documents at a particular time in any other manner and form requested by Gleec Pay (e.g., by registered mail, etc.), and You undertake to do so at Your own expense.
Notices, information or documents submitted by the Client are deemed received by Gleec Pay when Gleec Pay confirms to the Client that the relevant notice, information or document has been received.
Notices sent to the Client by Gleec Pay cannot be considered as an offer by Gleec Pay to the Client to conclude an agreement or to use the Services, unless Gleec Pay statement expressly states that such a tender is offered.
Gleec Pay has the right to unilaterally change the terms of the Agreement (including the Fees of the Services) by giving the Client a written notice (by email) 60 calendar days in advance. The amendments to the Agreement shall be deemed approved and agreed with by the Client if the Client does not submit a written notice of disagreement before the date of entry into force of the amendment specified in the notice of amendment. The Client’s use of the Services after the effective date of the amendment of the Agreement terms constitutes the Client’s consent to the amendment of the Agreement terms. If the Client disagrees with the amendments and notifies Gleec Pay in writing, all agreements concluded between Gleec Pay and the Client shall cease to be effective from the day of entry into force of the amendment to this Agreement. The Client is not entitled to unilaterally change the terms of this Agreement.
7. LIABILITY
We are liable for incorrectly executed transactions in the Account in accordance with the procedure established by the legal acts of Canada. However, We shall not be liable for non-performance or defective performance of the transaction we performed in accordance with the incorrect Unique Identifier given to Us by You. However, we shall take reasonable efforts to recover funds and may apply additional Fees for doing so, including but not limited to passing on to You charges made by payment service providers for their assistance in the tracing process.
We shall not be liable to You for the correct performance of the transaction, if We can prove that the receiver’s payment services provider received the payment within the appropriate time period. We will however, upon your request, make efforts to trace any non-performed or defectively performed payment transactions and notify You of any outcome involving our investigation.
We are not responsible for relations and claims between payers and payees and do not investigate them.
We are not responsible for third party services and products and their quality, malfunctions of third party electronic systems while You are accessing third-party systems or paying for the goods or services provided by third parties while using the Services of Gleec Pay; also, Gleec Pay assumes no responsibility and does not guarantee that third parties will execute a transaction with You. Claims regarding electronic systems of third parties, their goods and services are not examined by Gleec Pay; they must be provided directly to third parties.
We shall not be liable to You for any:
delay or failure to perform our obligations under this Agreement (including any delay in payment) by reason of any cause beyond our reasonable control including but not limited to any Force Majeure event, any action or inaction by You or any third party, bank, failure or delay of any electronic transmission, any accident, emergency, or any other abnormal or unforeseeable circumstances; or
losses as a result of a requirement imposed on Us by the laws of any EEA state or other jurisdiction.
In no event shall Gleec Pay be liable for loss of income or profits or any special, incidental, indirect or consequential damages arising out of this Agreement or otherwise in connection with the Gleec Pay Services.
You are responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to You in connection with Your use of Our Services, including but not limited to, those related to taxes or foreign currency transactions. You are liable to the state and other subjects for fulfilment of all tax obligations independently.
You are responsible for all liabilities, financial or otherwise, incurred by Gleec Pay, Gleec Pay partners, Gleec Pay clients or other third parties caused by or arising out of Your breach of this Agreement, Your use of Our Services or terms and conditions of Gleec Pay partners and third parties. You agree to reimburse Gleec Pay, Gleec Pay partners, Gleec Pay clients or other third parties for any and all such liability, to the extent not prohibited by applicable law.
You assume full liability for all operations executed in the Account and concluded agreements.
You are liable for all losses incurred by Gleec Pay due to incorrect information provided to Gleec Pay, invalid documents, false payment orders and/or non-performance of other obligations stipulated in the Agreement.
You remain liable under this Agreement in respect of all Fees, charges and other amounts incurred through the use of Our Services at any time, irrespective of termination, suspension or closure.
You agree to indemnify Us and hold Gleec Pay, Our partners, Our employees or agents who are authorized to act on our behalf harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of Your breach of this Agreement, breach of any law and/ or use of our Services.
To the extent permitted by applicable law, Gleec Pay, including, but not limited to, Gleec Pay directors, members, employees or agents, is not liable, and You agree not to hold Us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, income, profits or any special, indirect, or consequential damages) resulting directly or indirectly from:
delays or disruptions in Our Services;
Your inability to use Our Services for any reason;
incorrect or inaccurate information provided by You;
viruses or other malicious software obtained by accessing our Website or any associated site or service;
failures of the telecommunication networks;
failure of Your equipment;
the content, actions, or inaction of third parties;
actions and mistakes of financial institutions and other entities involved in the process of payment transactions, as well as for illegitimate actions of other third parties and losses incurred by You due to Account blocking and/or suspension of the Services;
illegal actions and operations of third persons performed using counterfeited and/or illegal documents or illegally received data;
glitches, bugs, errors, or inaccuracies of any kind in Our Services;
any actions taken with respect to You, Your Account/Profile;
Your need to modify practices, content, or behavior, or Your loss of or inability to do business, as a result of changes to this Agreement or Our policies;
any actions or inactions of Our employees occurred during process of payment transaction or dealing with You or Your Account/Profile.
In the event which entitles Us to be compensated by You (including, but not limited to, any technical errors on our behalf or on behalf of our partners), we shall be entitled to set-off the amount You owe Us in that currency or in a different currency by deducting amounts from Your Account. If the amount You owe to Us is in a currency which is different to the E-money You hold in the Account, We shall exchange the currency applying our currency exchange rates. We do not need to notify you of this conversion occurring.
If it is not precluded by the applicable law or otherwise stated in this Agreement, should Gleec Pay breach this Agreement, the compensation payable to the Client by Gleec Pay will not exceed the average of the Fees paid by the Client to Gleec Pay in the last 3 months before the breach, but in any case not more than 500 EUR.
A Party is released from liability for non-performance of the Agreement if it proves that the Agreement has not been executed due to a Force Majeure event. The Parties must notify in writing (including e-mail) about the occurrence of Force Majeure circumstances that prevent the fulfilment of the Agreement within 14 (fourteen) calendar days from the date of the occurrence of these circumstances.
8. VALIDITY AND TERMINATION OF THE AGREEMENT, CLOSURE OF THE ACCOUNT
The Agreement enters into force on the day You register for the Profile and is valid indefinitely until the termination of the Agreement. The Agreement automatically expires on the same day when all account agreements concluded with Gleec Pay are terminated.
Gleec Pay shall have the right, unilaterally, out of court and without giving reasons, to terminate this Agreement by giving the Client written notice on paper or using another durable medium (e.g. e-mail) no later than 60 calendar days prior to the termination of the Agreement.
The Client is entitled to unilaterally, out of court, terminate this Agreement by giving written notice to Gleec Pay not later than 30 calendar days in advance. In this case, the Client must fully settle with Gleec Pay. The Client is not entitled to a refund of the paid Fees.
You can also terminate this Agreement if You do not accept changes informing Gleec Pay before these changes are started to apply.
Termination of this Agreement also determines closure of Your Profile and all Accounts.
You may also ask to close one or more of Your Accounts without terminating this Agreement. If You wish to close all Your Accounts, You have to terminate this Agreement.
By terminating this Agreement, closing Your Account, You shall notify Us if You wish to receive Account (-s) statement (-s) for the last 36 months of use.
Gleec Pay partners and/or operators of payment systems shall be entitled to restrict, suspend, or terminate the Agreement for any reason.
Gleec Pay has the right to unilaterally terminate the Agreement without additional notice, if no operations have been performed in the Account for one calendar year (automatic payment of the administration fee is not considered as transactions). Upon termination of the Agreement, Gleec Pay, given the instruction of the Client, transfers the balance of the Account (after deduction of Fees payable to Gleec Pay and other amounts) to another account of the credit, e-money or payment institution held in the name of the Client. If the Client has not given an order to transfer funds to another account, Gleec Pay, at its own discretion, transfers funds to internal accounts of Gleec Pay and informs the Client about it or transfers the funds to the last Client’s account known to Gleec Pay in another financial institution.
If Your Account holds a balance and You have other Accounts, the balance will be transferred to the other Account at the time of closure. If You do not have one, You have to withdraw Your funds until the Account will be closed. After termination of this Agreement You will not be able to access your Profile, but You may withdraw any remaining funds by contacting our customer support and requesting that the funds would be transferred to Your bank account. Additional Fees might be applied for the storage of Your funds after termination of this Agreement.
You may not close your Account, terminate this Agreement to avoid an investigation. If You attempt to close your Account / terminate this Agreement while Gleec Pay is conducting an investigation, We may freeze the Profile / Account (s) to protect all parties to the Gleec Pay Services, its affiliates, or a third party against any liability. You will remain liable for any obligations related to Your Gleec Pay Account and Your activity even after it is closed.
The termination of this Agreement will not affect any of our rights or Your obligations arising under these terms of use. Any terms which by their nature should survive, will survive the termination of this Agreement.
Without prejudice to any rights that are set under this Agreement, or any Party’s other rights or remedies, either Party may at any time terminate this Agreement with immediate effect by giving written notice to the other Party if:
the other Party commits a material breach of any term of this Agreement and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
the other Party repeatedly breaches any of the terms of this Agreement in such a manner as to reasonably justify the opinion that the party has no intention or ability to comply with this Agreement;
the result of laws, payment scheme rules, regulatory authority rules or guidance or any change in means that it is unlawful or contrary to any such law, rules, order or regulations for either of the parties to perform or give effect to any of its obligations hereunder and such obligation cannot be readily severed from this Agreement; and / or
the other Party is subject to a bankruptcy, insolvency, winding up or other similar event.
Without prejudice to any rights that are set under this Agreement or any of the party’s rights or remedies, We may at any time terminate this Agreement within date specified in written termination notification if:
We are unable to verify Your identity and provided information;
We have reason to believe that Your use of the Gleec Pay Services might negatively affect the Gleec Pay Services, Gleec Pay System;
You have acted or omitted to act in any way which we reasonably determine to diminish Gleec Pay reputation and/or goodwill and/or which We reasonably determine or suspect to give rise to any offense or any increased risk or liability to us;
You do not fulfil or improperly perform the obligations provided for in the Agreement, refrain from providing required information to Gleec Pay or it becomes evident that You, at the time of concluding the Agreement or later submitted to Gleec Pay incorrect or misleading information, or it becomes clear that You engage in activities unacceptable to Gleec Pay, illegal activities related to money laundering and/or terrorist financing;
You are engaged in such acts or activities that are considered by Gleec Pay, Gleec Pay partners or operators of payment systems to be inconsistent with the terms and conditions of Gleec Pay partners or operators of payment systems, or other instructions given to You, or is deemed to be fraudulent or otherwise wrongful.
9. SECURITY
You shall pay attention to the fact that Gleec Pay Services are financial services, accordingly You shall take all reasonable steps to protect Your Profile, Account, Personalized Safety Features and Your hardware/ software used for login to Profile. Any fail to do so may cause You financial losses.
Password/PIN
Any password You create shall be unique and consist of at least 8 symbols, including capital and small letters, numbers and special symbols.
The password shall not include information about You, family members, pets which can be known or easily guessed by third persons, such as: names, surnames, birth dates, addresses or their fragments. Also, it shall not consist of easily memorable and/or guessable combinations of numbers and letters.
Password, PIN shall be changed at least once in 3 or 6 months.
The password, PIN shall not be used for logins to other systems, accounts, etc.
You shall remember password, PIN and not write it down anywhere, shall not enter in mobile phone, email or other electronic means of communication, and shall not reveal it to third persons. You are solely responsible for the safety of password and PIN.
Gleec Pay does not initiate notifications (via SMS messages, emails, calls, etc.) with the offer/request to change the password or links to the password reset page. If the You receive such notification, You shall immediately inform our customer support.
If You receive any SMS or email, questionnaires, surveys, or other links that require You to provide your PIN, password or other Personalized Safety Feature, You shall not provide Your information and contact our customer support.
If You believe that the password, PIN may be known to any third person, You shall immediately change it and contact our customer support.
E-mail/Phone
Your email, phone used for communication with Gleec Pay, authentication shall be secured with password/PIN as it is described above.
Email and phone shall be used only by You.
If You notice any suspicious activity on your email account, You shall immediately inform our customer support thereof and change email and Profile passwords.
If You lose Your phone, You shall immediately inform our customer support and change Your Profile passwords.
Devices/Software
You shall have a continuously updated antivirus program installed on Your devices.
All Your devices used to login to Profile, to communicate with Gleec Pay shall be secured with a PIN or password.
You are responsible for safety of devices used to log in to the Profile, shall not leave them unattended, in public places or otherwise easily accessible to third persons.
You shall update software, applications, antivirus programs, browsers and other programs in time.
You shall use only original software and its standard instruments provided with the device and shall not perform any amendments to the system files.
You are forbidden to use features which allow you to save login data on the device or browser.
You shall close any application used for login, transactions, other services every time You are not using it.
Profile
After finishing work within the Profile You shall log out from the Gleec Pay System and shall not leave the Profile accessible to third persons.
You are highly not recommended to login to the Profile via public computers or devices of other persons.
You shall update contact information on the Profile in time (including but not limited to phone number and email address), so that Gleec Pay could contact You.
You shall perform all reasonable instructions provided in the Gleec Pay System, related to safety of payment instruments, personalized safety features.
If You notice any suspicious activity on Profile and believe that third persons may have logged in Your Profile, You shall immediately inform our customer support thereof and request to freeze the Account.
Our Rights
We can freeze (block) Your Profile, Account, payments instrument if Gleec Pay has suspicions related with safety of Your Profile, Account, payment instrument, unauthorized or unfair usage of Account, payment instrument, if there is high risk that You may not fulfill Your payment obligations.
Where it is possible, We will provide You with the relevant information regarding the actions imposed, but We may be unable to do so in accordance with the appropriate legislation or safety requirements.
Information About Security Breaches
If We have reasons to believe that any security breach or fraud might have happened, We will inform You about our concerns via Gleec Pay System. In case the provision of information via Gleec Pay System would not be possible, We will provide You encrypted message via email. General security concerns might be provided via public means of communication (such as social networks or media).
10. COMPLAINTS
Any complaints about Us or the Services We provide should be addressed to support@gleec.com.
You should clearly indicate that You are wishing to make a complaint to Us. You should submit a complaint according to this Agreement.
11. INTELLECTUAL PROPERTY
Gleec Pay System, the Website, Services, logo and all intellectual property rights contained therein, including but not limited to any content, are owned or licensed by Us. Intellectual property rights mean rights such as: trademarks, copyright, domain names, database rights, design rights, patents and all other intellectual property rights of any kind whether or not they are registered (anywhere in the world). You may not copy, imitate or use them without our prior written consent.
Nothing in this Agreement grants You any legal rights to the Gleec Pay System and/or the Website, other than is necessary to enable Your access to Profile/Accounts.
12. WARRANTIES
Gleec Pay Services, Gleec Pay System are provided on an "as is' ' and without any express, implied or statutory representation or warranty.
Gleec Pay does not warrant that the Services will be uninterrupted or error free. Gleec Pay shall not be responsible for any service interruptions, including, but not limited to, system failures or other interruptions that may affect the receipt, performing, completion or settlement of transactions or the Services.
Gleec Pay does not have any control over the products or services that are paid for using the Services. Gleec Pay is not responsible for the quality, performance, or any consequential results of the products and/or services purchased using the Services.
13. THIRD PARTY PROVIDERS
You can choose to allow a third party provider to access information on Your Account, to make payments from your Account, if a third party provider has a license for such activity and Your explicit consent. Gleec Pay is not liable for any actions of such third party providers.
If you do, you must inform Us of any incorrect or unauthorized transactions that happened so We could take steps to stop further misuse of Your payment instruments and arrange any refund You've been entitled to.
We can refuse or stop access to a third party provider if We believe it isn’t authorized or if we believe it's fraudulent or acting fraudulently. If that happens, We'll inform You why unless We believe that would compromise our security or it would be unlawful.
14. APPLICABLE LAW AND DISPUTE RESOLUTION
The law of Canada is applicable to this Agreement. Any dispute, not settled by negotiations or other pre-trial procedures, shall be settled in the competent court of Canada according to the registration address of Gleec Pay.
The execution of this Agreement is also governed by the Civil Code of Canada, the Law on E-money and E-money Institutions of Canada, the Law on Payments of CAnada, other laws and legal acts, as well as other internal Gleec Pay acts regulating the performance of operations.
Before contacting the court, the Client must, within 30 calendar days from the date of the violation, apply for a pre-emption procedure to Gleec Pay for settlement of the dispute. The Client must submit his claim in writing and add to the claim detailed evidence supporting the claim and requests of the Client. Gleec Pay shall respond to the Client's claim no later than within 30 calendar days, unless other agreements between Gleec Pay and the Client or legal acts provide for other terms for the settlement of pre-trial disputes.
If the Client is a natural person – a consumer, and Gleec Pay, according to the Client, has violated his/her rights or interests, the Client has the right to address consumer disputes outside the court to CAnada according to the established procedure of the Law of Canada and Consumer Rights Protection Act.
15. CONCLUDING PROVISIONS
You cannot assign or transfer legal ownership of the Account to anyone.
You may not transfer or assign or sell any rights or obligations you have under this Agreement or otherwise grant any third party a legal or equitable interest over your Account without Gleec Pay prior written consent.
Gleec Pay reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement to third parties at any time without Your consent.
The terms of the Agreement may be changed by written agreement between the Parties, except in cases stipulated by the Agreement, where Gleec Pay has the right to modify the Agreement unilaterally.
If any provision of this Agreement is or becomes invalid, the validity of the other provisions remains unchanged. An invalid provision should be replaced by a valid provision, the economic and legal purpose of which should be as close as possible to the invalid provision.
The Parties undertake to protect each other’s technical and commercial and other confidential information, except for publicly available information obtained in the course of performance of the Agreement, and not to transfer it to third parties without the written consent of the other Party or its authorized representatives.
Gleec Pay undertakes to provide, on paper or on another durable medium (including e-mails), information on the terms and conditions of this Agreement and the provision of E-money and Services to the Client.
The Client is obliged to comply with Law on E-money and E-money Institutions of Canada and the Law on Payments of Canada (and subsequent amendments thereto), and the Client undertakes to comply with it throughout the period of validity of the Agreement. The Client also undertakes to comply with other legal acts of Canada related to the provision of E-money and payment services, including security requirements and other legal acts regulating the activities of the Client. These legal acts form an integral and inseparable part of the Agreement.
The Parties declare that, at the time of signing the Agreement, they are not aware of any circumstances prohibiting the conclusion of this Agreement or restricting the right of the Parties to conclude this Agreement. The Client declares that all the conditions of the Agreement are in accordance with his will, the terms and conditions of the Agreement, its content and the consequences of its conclusion are understandable and clear to him.